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FAQ's

Q. How do I know how much my order will cost to send to me?

A. Thats easy to answer, we do not charge by weight or number of items ordered, so you can order as many items as you like and as long as they are all going to the same address at the same time in the same order then you will pay a flat fee depending on your choice of delivery. Currently we only ship to UK MAINLAND addressses and there are 5 Delivery options available:

 

FREE ECONOMY DELIVERY  5-7 DAYS - UK MAINLAND ONLY - WHEN YOU SPEND £30 OR MORE

  • ECONOMY    5-7 Working Days    1.99
  • STANDARD  3-5 Working Days     2.99
  • EXPRESS     1-2 Working Days      4.99
  • NEXT DAY   Order by 1pm            6.99

 

Any orders placed over the weekend will be processed on Monday and be treated as if they were placed on the following Monday. 

 

Q. Do you accept orders from outside UK?

A. Please contact us with your requirements and we will let you know if we can ship to your country and what the costs will be.

 

Q. Do you deliver to Scottish Highlands and Islands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles and Guernsey, Jersey?

A. Yes we do, however you will need to contact us prior to ordering for a quote of delivery costs. Free Delivery is not available.

 

Q. I see that you use Paypal to accept payments, I don't have a Paypal account and want to use a Credit Card, can I still make an order online?

A. Yes thats right, we use Paypals Secure Checkout facility to accept payments online. 

    You do not need to have a PayPal account to use this method.

    Just click on proceed to payment button to pay by Credit or Debit Card or from your existing PayPal account. 

    You will see the padlock appear in your address bar which shows you are using a secure payment method.

 

Q. I don't like making payments by credit card online, can I pay any other way?

A. Yes, you can call us on 01843 602000 and we will take payment from your card over the phone. 

 

Q. I want to buy 5 of one item but it's telling me you only have 2 in stock, what shall I do?

A. It's very possible that we have more available than what is currently shown on our site. Please email us via the Contact Page or call 01843 602000 with your requirements and we will manually check for you.

 

 
 
 
 
 
 
 
 
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