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Terms & Conditions


Privacy Policy 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). 

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. 

Other than Order Status Updates we will not email you in the future unless you have given us your consent. 

The type of information we will collect about you includes: 

your name 
phone number 
email address 
credit/debit card details (deleted after order has been processed)

We will never collect sensitive information about you without your explicit consent. 

The personal information which we hold will be held securely in accordance with our internal security policy and the law. 

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Please note we DO NOT pass your details to third party companies.
If you have any questions/comments about privacy please use our contacts page.


We accept payments Securely Online  with Credit Card, Debit Card,  Paypal, Google Checkout, and by phone.

Your Credit / Debit Card payment is NOT processed until your entire order is complete and ready for dispatch.

The goods will not be dispatched until the customer's funds that have been paid to have cleared in full. 

Postage & Packing and Delivery

  • STANDARD 4-6 Working Days £3.49
  • PERSONALISED GIFTS 4-7 Working Days £3.49
  • EXPRESS 2-4 Working Days £4.99
  • NEXT Working Day Order by 1pm £6.99


All postage costs shown are for per Order, which means you can have any amount of items sent to the same address at the same time in one order and still only pay from £3.49!


Please note that all transactions will be carried out in pounds sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. 

We will not be held responsible for pricing errors due to software mal-functions, or human error, and as such reserve the right to decline orders where appropriate.

Goods Out of Stock

In the unlikely event that for whatever reason are unable to supply your purchase(s) then you will be notified by email or telephone as soon as reasonably possible (24 hours maximum) and a full refund of cost of item (s) including postage costs actually paid will be made to you within 24 hours. 

Non Delivery & Damaged Items

Every item is individually checked by a human before being packed and dispatched.

All claims for missing or damaged goods must be made within 7 days of receipt and in the case of non-delivery within 10 days of notification of being charged. To assist in maintaining our customer goodwill we request that any queries concerning items that are damaged or missing should be brought to our attention as soon as is practicable.

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no quibble guarantee.

We will gladly and promptly refund the total cost and postage for any item that you return to us for any reason whatsoever, provided it is returned in the same condition that is was received.

You can return unwanted goods within 14 calendar days of delivery and we will refund you the price paid for the goods plus the original delivery cost you paid. You are responsible for return postage cost.


We mainly use Parcel2Go to deliver our orders and recommend that you do the same to return your order to us. They provide a collect service or Drop Off point at many stores across the UK, most stores are open 7 days a week until late. Please click the Parcel2Go link to find out more.

You are not obliged to use Parcel2Go however we recommend using a postal service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

If you cannot locate a Parcel2Go within a reasonable distance from your home or work location then we suggest that you use an alternative courier that provides proof of postage & delivery and suitable compensation for your parcel in the event of loss of damage occurring in transit back to Present Company.

If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee of up to 50% of the item.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. 

Returns Address: Present Company, 3 High Street, Broadstairs, Kent, CT10 1LP

More Dispatch Details

*If order date is on a Bank Holiday then next working day will apply.

Please Note: Dispatch Times do not apply where we need to contact you regarding a query with your order or products with specific delivery times shown.

Customer Reviews

By submitting a Customer Review you accept that PresentCompany reserve the right to alter and or omit or refuse to publish any part or the entire review at it's own discretion. You also accept liability for any legal action taken aganst yourself or PresentCompany arising from your review. We only publish your Name and Town or County. If for any reason you would like your review removed from our site please use the form on our contacts page.

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use & Information

The information contained on this Website is given for general information and interest purposes only. Whilst we try and ensure the information contained on the Website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. As a result, you should not rely on this information, and we recommend that you take further advice or seek further guidance before taking any action based on the information contained on this Website. 

Please note that some products on our Website may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger size than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

All the information on this website is intended for guidance only. The website is regularly updated. Products and prices are subject to change without notice.


All contents and information on this site including without limitation text, graphic and images, are the property of PresentCompany  and or the property of their respective owners and are protected by United Kingdom copyright laws.


All trademarks that appear on this site are the property of their respective owners.

RubiLily Fashion Trademark is the property of Present Company Broadstairs


How can I control cookies?

Web browser cookies:

If you don't want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

You can choose whether to accept cookies that are set by GiftShopDotCom and all other websites by going to your Bowsers Settings.

By continuing to view this site is acceptance of our Cookie Policy

Waste Electrical and Electronic Disposal

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.

Alternatively If you have an old electrical or electronic product that has reached the end of its life you can deposit it free of charge for segregation and recycling at Civil Amenity Sites which are registered as DCF.

The Waste Batteries and Accumulators Regulations became law in the United Kingdom in May 2009. The aim of the Regulations is to reduce the impact that waste batteries are having on the environment.

All batteries and their packaging are now marked with a "crossed-out wheeled bin" symbol to highlight that they should be recycled and not be thrown away with household waste.

A network of dedicated battery collection points has been set up to offer consumers??? easy access to recycling boxes where they can take their waste batteries to ensure they will be collected and recycled appropriately. 

To find your nearest WEEE collection point visit

Please have your postcode ready to type in the recycling bank locator.

You can also call the recycle-more helpline on 0845 068 2572


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