Info
Payments
All Card and Paypal transactions will show on your bank statements as Present Company
Your payment information is processed securely.
We do not store credit card details and do not have access to your credit card information.
Keeping you informed of the Status of your Order
You will receive an email confirmation that your order has been received, and again when dispatched.
If you don't receive an email please check you Spam folder as sometimes it can make it's way there!
Please be aware that if there is a problem with your order we may have to call or text you.
If you do not want a call or text then please state this in the "order notes" box at Checkout.
We Only Deliver to UK Postcode Addresses
* ORDERS RECEIVED BY 4pm Monday-Friday (10.30am Saturday) are dispatched same day.
Orders placed after 10.30am on Saturdays will be dispatched the following Monday or when it's a Bank Holiday the following Tuesday.
BASKET TOTAL UP TO £35 = Standard Delivery 3-5 Working Days £3.89 *
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SPECIAL DELIVERY GUARANTEED NEXT DAY by 1pm £8.99 *
Order by 4pm Mon -Thurs for next day delivery. (There are no deliveries on Saturdays or Sundays).
Orders placed on Fridays using this service will be delivered by 1pm the following Monday (except Bank Holidays).
Orders placed on Saturdays using this service will be delivered by 1pm the following Tuesday
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BASKET TOTAL OVER £35 = FREE STANDARD DELIVERY
LOCAL THANET DELIVERY and CLICK & COLLECT = FREE
All Delivery Options are Dispatched by Royal Mail 1st Class Post, 1st Class Signed For, Special Delivery and Couriers, however please be aware that during any Post Office industrial disputes or busy times as Christmas for example we may use alternative methods / couriers to ensure your order reaches you with the minimum of delay.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no quibble guarantee.
We will gladly and promptly refund the total cost and postage for any item that you return to us for any reason whatsoever, provided it is returned in the same condition that is was received.
You can return unwanted goods within 14 calendar days of delivery and we will refund you the price paid for the goods plus the original delivery cost you paid.
Items must be in original packaging (ie Presentation box or Branded bag etc) and un used.
We use Royal Mail and Couriers such as Evri, DPD. You will find details and how to use their services via www.parcel2go.com
PLEASE NOTE: You are responsible for return postage cost.
Simple Online Shopping
You do not have to create an account and we do not ask you subscribe to emails. Nor do we share any of your data with any third parties.
We believe that our customers want a clear and concise website and to be able to purchase what they want simply and easily without being bombarded with emails. With this in mind we keep email communication to just the minimum required to inform you that your order has been received and that its been dispatched.
We don't try and sell you something extra or ask you a million questions at checkout! Nor do we seek to encourage you to purchase more products, that's for you to decide.
Having been in retail for over 50 years we know that offering a quality product at the right price in a timely and efficient manner is what our customers want, and If you are pleased with our products and service then you'll come back to us - simples, its not rocket science is it!
*Present Company and Cards Company
You can contact us by Mail, Email, Phone, Text or Whatsapp
3 High Street Broadstairs Kent CT10 1LP
Order Enquiries - Mob: 07883 900127
Office - 01843 602000
